Frequently asked questions

At Freedom RX, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Freedom RX facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home, the place where you feel most at ease. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Freedom RX provides care irrespective of insurance coverage, complete with free shipping and a convenient online experience.

Choose the therapy required, click on 'Start My Program,' and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

The online visit is free with your order. Should medication be suitable, you can acquire it via the Freedom RX platform at the published price for your program. If a licensed provider does not approve your treatment, anything collected at checkout is refunded in full.

We do not accept insurance. We believe an individual's access to quality care should not depend on a third party's opinion. Freedom RX has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are published up front and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Freedom RX's network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

Your prescription is filled by a licensed US pharmacy in our network, chosen based on the therapy and medication prescribed. The dispensing pharmacy's name and contact details are printed on your prescription label and shown in your Freedom RX account.

Our providers are independent, US-licensed physicians and clinicians. Each provider who reviews your visit is licensed in the state where you live.

Payment for your program is collected at checkout. If a licensed provider does not approve your treatment, anything collected at checkout is refunded in full to your original payment method.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Freedom RX serves patients in most US states. Freedom RX offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process, and if we cannot treat you where you live, anything collected at checkout is refunded in full.

No. A signature is not required for delivery.

You can change your method of payment at any time. Login to your Freedom RX account and follow the prompts.

Email us at support@freedomrx.com or visit the "Contact us" section of this site. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you'll hear back from one of our US-based doctors within approximately 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Freedom RX account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your Freedom RX account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please email support@freedomrx.com and we'll get back with you.